StubHub agrees to pay $10 million and revise fee disclosures following federal complaint.
The Federal Trade Commission (FTC) announced a $10 million settlement with StubHub over allegations that the company did not clearly disclose full ticket prices—including mandatory fees—during the purchasing process. The agency said the company displayed partial pricing across multiple stages of its website in May 2025, after a rule took effect requiring total prices to be shown upfront. The complaint cited examples involving high-demand event tickets where full costs were not presented early in the transaction.
“The Commission’s Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions,” said Christopher Mufarrige, Director of the FTC’s Bureau of Consumer Protection. “Price transparency is essential to a free and competitive marketplace. Today’s settlement underscores the Commission’s commitment to ensuring that consumers pay the price they are promised.”
Under the agreement, StubHub must provide financial relief to eligible consumers who purchased tickets during a specified period and is prohibited from misrepresenting pricing or fees in the future. The order also requires the company to clearly present total costs before purchase and comply with federal pricing rules.
As the Lord Leads, Pray with Us…
- For Director Mufarrige as he seeks to protect consumers and ensure fairness and honesty in business practices and fees.
- For Chair Ferguson and commissioners of the FTC as they review companies’ and corporations’ policies and dealings.
Sources: Federal Trade Commission
